Article 1: Preamble

These conditions of sale are concluded, on the one hand, by Maïs srl whose registered office is located at Avenue Wolvendael n°1 boîte 2 1180 Uccle Belgique, registered with the Banque Carrefour des Entreprises under number BE 0452 723 348 hereinafter referred to as "the seller" and, on the other hand, by any natural or legal person wishing to make a purchase via the seller's Internet site (, hereinafter referred to as "the buyer".

Article 2: Purpose

These terms and conditions of sale are intended to define the contractual relationship between the seller and the buyer as well as the conditions applicable to any purchase made through the seller's website, whether the buyer is a professional or a consumer. The acquisition of a good or service through this site implies an unreserved acceptance by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller. The seller reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published on the seller's website. The photographs in the catalogue are as accurate as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colours. These products and services are offered within the limits of available stocks. If, despite its efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the possibility to choose between waiting or cancelling the order of the unavailable items without charge. Available items will be delivered normally.

Article 4: Rates

The prices of the products and services displayed on the site are indicated in euros inclusive of all taxes (VAT and other applicable taxes) or in local currency if applicable.
The seller reserves the right to change its prices at any time. However, the prices applicable to the order are those in force at the time of confirmation of the order.
The prices indicated do not include the costs of order processing, transport and delivery as long as they take place in the geographical areas provided for below.
In case of an order to a country other than Belgium, you are the importer of the product(s) concerned. For all products shipped outside the European Union, the price will be calculated excluding tax automatically on the invoice. Customs duties, local taxes, import duties or state taxes may be required. These rights and sums are not the responsibility of They will be at your expense and are your sole responsibility both in terms of declaration and payment to the competent authorities and bodies in your country. We recommend that you check with local authorities for information on these aspects.

Article 5: Geographical Areas

The online sale of products and services presented on the seller's website is reserved for buyers residing in the European Union. For non-European areas some taxes will have to be charged to you (see Article 4: Rates)

Article 6: Orders

The buyer, who wishes to buy a product or service must obligatorily:
- fill in the identification form on which he will indicate all the requested contact details or give his customer number if he has one; - fill in the online order form giving all the references of the products or services chosen; - validate his order after having verified it; - make the payment under the conditions provided; - confirm his order and payment. The confirmation of the order implies acceptance of these terms and conditions of sale, recognition of having full knowledge of them and waiver of the right to invoke its own terms and conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
The seller will communicate by email confirmation of the recorded order.

Article 7: Right of renunciation

In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the delivery of the product or the conclusion of the service contract. This right of renunciation does not belong to the professional buyer.
Within this period, the consumer must notify his intention to renounce by e-mail and return, at his own expense and risk, the product delivered to the administrative headquarters of the "srl Maïs" Avenue Wolvendael N°1 boîte 2-1180 Uccle Belgique The products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice / delivery note.
The products thus returned must not have been unpacked, unsealed or used in any way.
Incomplete, damaged, damaged or soiled goods by the customer will not be taken back.
Within 30 days, after acceptance of the return of the goods, the seller undertakes to refund any payment, with the exception of shipping costs.

The buyer shall inform of his decision to withdraw by sending him, before the expiry of the period provided, an unambiguous e-mail expressing his wish to withdraw. In this case, will immediately send the buyer an acknowledgement of receipt of his retraction by mail.
The buyer shall return or restitute the goods to or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of his decision to retract.

Unless otherwise agreed, the consumer may not exercise the right of renunciation in respect of contracts:

1° for the supply of services, the performance of which began with the consumer's agreement before the end of the renunciation period;

2° for the supply of products made to the consumer's specifications or clearly personalised or which, by their nature, cannot be reshipped or are liable to deteriorate or expire rapidly;

3° for the supply of newspapers, periodicals or magazines.

Article 8: Methods of payment

In order to guarantee a secure online payment and the security of your personal data, transaction data is transmitted encrypted with SSL technology (Secure Lock, https in the address bar of your browser) Payment is made by bank transfer, Bancontact, credit card, Visa or Mastercard, Paypal.
The ordered items remain our exclusive property until full payment of the order by the buyer.

Article 9: Deliveries

Deliveries are made to the address indicated on the order form, which can only be made in the agreed geographical area.
The goods are transported at the seller's risk until the goods are delivered to the delivery address specified by the buyer. From that moment on, the buyer assumes the risk alone. Delivery times are given only as an indication; if they exceed thirty days from the date of order, the sales contract may be terminated and the buyer reimbursed.

Article 10: Guarantee

With regard to consumers, the seller guarantees the products he sells and the services he provides in accordance with the law of 1 September 2004 on the protection of consumers in the event of the sale of consumer goods (articles 1649 bis to 1649 octies of the Civil Code).
In the event of non-conformity of a product sold found within 2 months of delivery of the good, the consumer must notify the seller as soon as possible and accurately by registered letter or e-mail.
This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to misuse, such as negligence and wear, contact with detergents (e. g. chlorine and acids), or abrasive products, water damage, oxidation, falling or impact, are not covered by the warranty. Normal wear and tear and a certain patina due to the repeated wearing of our articles can under no circumstances be considered as a lack of conformity within the meaning of this provision. Similarly, repairs carried out by technicians not approved by the supplier will result in the cancellation of the warranty.
The invoice or delivery note serves as a guarantee and must be kept by the consumer and produced in original.
If the product is used for non-private purposes, the manufacturer/supplier's limited warranty conditions apply.

Article 11: Liability

The seller, in the online sales process, is only bound by an obligation of means; his liability cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.
The data included on the site are also given in good faith. Links to manufacturers' and/or partners' websites are provided for information purposes only. The seller cannot be held responsible for the information coming from these sites.

Article 12: Intellectual Property

All elements of the site are and remain the exclusive intellectual property of the Maïs company. No one is authorised to reproduce, exploit or use for any purpose whatsoever, even partially, elements of the site, whether in the form of photos, logos, visuals or text. Any single link or hypertext link is strictly forbidden, except with the express written agreement of the company Maïs.
Certain products have been registered as designs and models and are automatically protected by copyright.
The Customer is prohibited from any act of reproduction or use of product models, packaging, photographs, compositions of photographs, concepts, product names, texts, illustrations, trademarks or distinctive signs, business secrets, techniques or know-how used by Les Initiés Store, as well as any act tending to the appropriation of these elements, whether or not they are protected by Les Initiés Store, by a trademark, a design and model or copyright.

Article 13: Personal data

All personal data necessary for the processing of an order is kept by the seller or his employees and may be transmitted to companies with which the seller or his suppliers collaborate, when such communication is necessary for the processing of the order.
The user also authorizes the seller to use this data to compile statistics in order to improve his site, the goods and services he offers.
This information may also be used to enable the dissemination, by any means of communication, of information relating to the seller's commercial activities to its customers.
Finally, the seller keeps the personal data to facilitate subsequent orders.
The seller also undertakes not to disclose the information it has to another company or business.
The data kept by the seller can be requested and corrected at any time on request.
If the Client wishes further information, he may contact the Commission for the Protection of Privacy, whose contact details are as follows:
Commission for the Protection of Privacy Rue de la Presse, 35, 1000 Brussels +32 (0)2 274 48 00 or +32 (0)2 274 48 35

Article 14: complaint

For any complaint, we invite you to contact us by going to the contact page of our site. All claims relating to a defect in the goods delivered, an inaccuracy in the quantities or their erroneous references in relation to the accepted offer or the confirmation of the order by the Seller, must be made to the Seller by registered mail with acknowledgement of receipt within 48 hours of receipt of the goods. Any return of goods requires the prior agreement of which can be obtained via the contact page. In the absence of a return agreement, the merchandise will be returned to you at your expense, risk and peril, all transport, storage and handling costs being at your expense. The Buyer has a period of five clear days after obtaining the return agreement to return the defective goods to The goods must be returned imperatively with a copy of the invoice. All defective products must be returned in their original packaging, including all the product and its accessories, accompanied by all the documents, warranty card (not filled in), notices, etc. Any product that is incomplete, damaged, and/or the original packaging has been damaged, will not be taken back, exchanged or refunded. In accordance with Article 4 of Decree No. 78-464 of 24 March 1978 pursuant to Article 35 of Law 78-23 of 10 January 1978 on the fight against unfair terms on the protection and information of consumers of products and services, the provisions hereof may not deprive the Buyer of the legal guarantee which obliges the Seller to guarantee against the consequences of latent defects of the thing sold. The Buyer is expressly informed that is not the producer of the products presented within the framework of its site, within the meaning of Law L98-389 of 19 May 1998 and relating to liability for defective products. Consequently, in case of damage caused to a person or a good by a product defect, only the responsibility of the manufacturer of the latter may be sought by the Buyer. The goods that we sell as a reseller follow the manufacturer's guarantee system that we undertake to respect after agreement of the latter. The fact of a complaint in no way releases the Buyer from his obligations to pay the invoice within the agreed time limits. The reimbursement or possible credit notes are established upon receipt of the goods whose dispute has been duly noted and accepted by The costs incurred for the return of the goods for any reason whatsoever are the exclusive responsibility of the Buyer. No return postage due will be accepted. Products made according to the Buyer's specifications or personalized, engraving, drawing, embroidery or any goods falling within the scope of article L121-20-2 modified by the order n°2005-648 of June 6, 2005 - art. 1 JORF June 7, 2005 in force on December 1, 2005 of the Consumer Code, will not be taken back, exchanged or refunded. No claim can give right to any indemnity or penalty whatsoever. Translated with (free version)

Article 15: Evidence

The parties accept, in the context of their relations, electronic means of proof (for example: email, computer backups, etc.). Article 15: Dispute Resolution These online sales conditions are subject to Belgian law.
In the event of a dispute, the courts of the seller's registered office shall have jurisdiction, unless there are binding public policy provisions.
Srl Maïs Avenue Wolvendael N°1 boîte 2 1180 Uccle Belgique