In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the delivery of the product or the conclusion of the service contract.
This right of renunciation does not belong to the professional buyer. Within this period, the consumer must notify his intention to renounce by e-mail and return, at his own expense and risk, the product delivered to the administrative headquarters of the "sprl Maïs" Avenue Wolvendael N°1 boîte 2-1180 Uccle Belgique.
The products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice / delivery note.
The products thus returned must not have been unpacked, unsealed or used in any way. Incomplete, damaged, damaged or soiled goods by the customer will not be taken back.
Within 30 days, after acceptance of the return of the goods, the seller undertakes to refund any payment, with the exception of shipping costs. Unless otherwise agreed, the consumer may not exercise the right of renunciation in respect of contracts:
1° for the supply of services, the performance of which began with the consumer's agreement before the end of the renunciation period;
2° for the supply of products made to the consumer's specifications or clearly personalised or which, by their nature, cannot be reshipped or are liable to deteriorate or expire rapidly;
3° for the supply of newspapers, periodicals or magazines.